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+--- Thread: SketchUp objects freeze and crash (/thread-4118.html)
SketchUp objects freeze and crash - vanilla - 08-25-2016
I have the 3.6 upgrade and a new PC running windows 7 with 20 gb ram and an NVIDIA Quatro 410 card which passes the boot test and render test.
When I import an object from SketchUp It appears on the menu and on location. Sometimes the programme crashes there, it not it invariably crashes when i try to manipulate it in the camera view. Sometimes i get to make one or two adjustments to the size or position before it crashes. Ffen the grass in the location turns solid brown after the import.
If i can 'save' before the crash i do and i reload it and get maybe two or three adjustments before the crash. I have tried other proven SketchUp models and yes, it crashes if they are obj, wrl and 3ds imports via FBX programme!
I am using objects that worked fine in 3.5, though that was of course on a different PC.
Does anyone one else have problems like this since upgrading? Is it the video card on my new system I would be willing to replace the card since Sketchup objects are essential to me, if it is known to cause problems.
I haven't noticed any other other crashes yet.
I have numerous crash reports - I will attach the latest!
Hope someone can help!
In case the upload doesn't work here is the crash report...
Version=1
EventType=AppHangB1
EventTime=131165917175469264
ReportType=3
Consent=1
UploadTime=131166133371940226
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IntegratorReportIdentifier=297cbc10-6aa8-11e6-9218-b4b52fccb7f7
WOW64=1
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Sig[2].Name=Application Timestamp
Sig[2].Value=2a425e19
Sig[3].Name=Hang Signature
Sig[3].Value=a993
Sig[4].Name=Hang Type
Sig[4].Value=0
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=a993783122c48434972c471672753386
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=0073
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=0073392c075c7aae07f4c34489d34a8e
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=a993
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=a993783122c48434972c471672753386
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=0073
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=0073392c075c7aae07f4c34489d34a8e
UI[3]=FrameForge Previz Studio 3.6 is not responding
UI[4]=If you close the program, you might lose information.
UI[5]=Close the program
UI[6]=Close the program
UI[7]=Close the program
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ConsentKey=AppHangXProcB1
AppName=FrameForge Previz Studio 3.6
AppPath=C:\Program Files\FrameForge Previz Studio 3.6\FrameForge Previz Studio 3.6.exe
ReportDescription=A problem caused this program to stop interacting with Windows.
Re: SketchUp objects freeze and crash - jamesw - 08-25-2016
Can you give me a specific example of a SketchUp file that causes a crash when or after you import, so I can try it here? You can send me a file, or a download link, at <!-- e --><a href="mailto:jamesw@frameforge3d.com">jamesw@frameforge3d.com</a><!-- e --> .
Re: SketchUp objects freeze and crash - vanilla - 08-25-2016
Thank you! Here is a link to one of the cars
<!-- m --><a class="postlink" href="https://3dwarehouse.sketchup.com/model.html?id=6291f064e64c6eb9d18a5bd35f0d115b">https://3dwarehouse.sketchup.com/model. ... d35f0d115b</a><!-- m -->
I open it in sketchup and save is as a sketchup 7 model.
I seem to be having trouble uploading here! It's been one of those days....
Re: SketchUp objects freeze and crash - jamesw - 08-25-2016
vanilla Wrote:Thank you! Here is a link to one of the cars
<!-- m --><a class="postlink" href="https://3dwarehouse.sketchup.com/model.html?id=6291f064e64c6eb9d18a5bd35f0d115b">https://3dwarehouse.sketchup.com/model. ... d35f0d115b</a><!-- m -->
I open it in sketchup and save is as a sketchup 7 model.
Is that conversion step necessary? The SketchUp Warehouse has an option of downloading it as a sketchup 6 model. Which version did you download and convert?
I imported the sketchup 6 model into FrameForge, and it seems to work OK. It came in too big by a factor of 3 or so, but of course it can be scaled down.
vanilla Wrote:I seem to be having trouble uploading here! It's been one of those days....
The forum software only allows posting of files with certain extensions.
Re: SketchUp objects freeze and crash - vanilla - 08-26-2016
Thanks for the speedy reply!
I have put version 3.6 on my laptop and all the sketchup objects work fine there.
So I disabled hardware acceleration on my PC and all the sketchup files worked fine!!!!
Switch back to hardware acceleration and any sketchup object causes a crash. Not sure if any other circumstances cause a crash but so far it's only manipulating sketchup objects, and only with hardware acceleration enabled.
Does that indicate a dodgy video card? When i try to update the driver it says the latest driver is installed. Maybe i need to change settings somewhere. Any ideas?
Re: SketchUp objects freeze and crash - vanilla - 08-26-2016
Happiness - I have found another video card - GeForce 210 with 1gb memory - to replace my NVidia 210 with 512mb and bingo!! Every thing works perfectly!
Lesson learnt - should have tried that first.
If anybody wants an NVidia 210 that doesn't like imported Sketchup objects - it will be on ebay in a minute...
Bx
Re: SketchUp objects freeze and crash - jamesw - 08-26-2016
I'm glad to hear that you got things working.
For the record, there is nothing fundamentally special about objects imported from SketchUp, except that they often have a higher polygon count than our standard FrameForge objects typically do. That puts more stress on the video card.