SketchUp objects freeze and crash

[vanilla]

I have the 3.6 upgrade and a new PC running windows 7 with 20 gb ram and an NVIDIA Quatro 410 card which passes the boot test and render test.

When I import an object from SketchUp It appears on the menu and on location. Sometimes the programme crashes there, it not it invariably crashes when i try to manipulate it in the camera view. Sometimes i get to make one or two adjustments to the size or position before it crashes. Ffen the grass in the location turns solid brown after the import.

If i can 'save' before the crash i do and i reload it and get maybe two or three adjustments before the crash. I have tried other proven SketchUp models and yes, it crashes if they are obj, wrl and 3ds imports via FBX programme!

I am using objects that worked fine in 3.5, though that was of course on a different PC.

Does anyone one else have problems like this since upgrading? Is it the video card on my new system I would be willing to replace the card since Sketchup objects are essential to me, if it is known to cause problems.

I haven't noticed any other other crashes yet.

I have numerous crash reports - I will attach the latest!

Hope someone can help!

In case the upload doesn't work here is the crash report...

Version=1
EventType=AppHangB1
EventTime=131165917175469264
ReportType=3
Consent=1
UploadTime=131166133371940226
ReportIdentifier=297cbc0f-6aa8-11e6-9218-b4b52fccb7f7
IntegratorReportIdentifier=297cbc10-6aa8-11e6-9218-b4b52fccb7f7
WOW64=1
Response.BucketId=50
Response.BucketTable=5
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=FrameForge Previz Studio 3.6.exe
Sig[1].Name=Application Version
Sig[1].Value=3.6.0.19
Sig[2].Name=Application Timestamp
Sig[2].Value=2a425e19
Sig[3].Name=Hang Signature
Sig[3].Value=a993
Sig[4].Name=Hang Type
Sig[4].Value=0
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=a993783122c48434972c471672753386
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=0073
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=0073392c075c7aae07f4c34489d34a8e
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=a993
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=a993783122c48434972c471672753386
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=0073
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=0073392c075c7aae07f4c34489d34a8e
UI[3]=FrameForge Previz Studio 3.6 is not responding
UI[4]=If you close the program, you might lose information.
UI[5]=Close the program
UI[6]=Close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\FrameForge Previz Studio 3.6\FrameForge Previz Studio 3.6.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\syswow64\advapi32.dll
LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[7]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[8]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[9]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[10]=C:\Windows\system32\avifil32.dll
LoadedModule[11]=C:\Windows\syswow64\USER32.dll
LoadedModule[12]=C:\Windows\syswow64\GDI32.dll
LoadedModule[13]=C:\Windows\syswow64\LPK.dll
LoadedModule[14]=C:\Windows\syswow64\USP10.dll
LoadedModule[15]=C:\Windows\system32\WINMM.dll
LoadedModule[16]=C:\Windows\syswow64\ole32.dll
LoadedModule[17]=C:\Windows\system32\MSACM32.dll
LoadedModule[18]=C:\Windows\system32\MSVFW32.dll
LoadedModule[19]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[20]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[21]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.18837_none_41e855142bd5705d\COMCTL32.dll
LoadedModule[22]=C:\Windows\syswow64\comdlg32.dll
LoadedModule[23]=C:\Windows\syswow64\crypt32.dll
LoadedModule[24]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[25]=C:\Program Files\FrameForge Previz Studio 3.6\csv36.dll
LoadedModule[26]=C:\Windows\syswow64\oleaut32.dll
LoadedModule[27]=C:\Windows\system32\version.dll
LoadedModule[28]=C:\Windows\system32\olepro32.dll
LoadedModule[29]=C:\Windows\syswow64\wininet.dll
LoadedModule[30]=C:\Windows\syswow64\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[31]=C:\Windows\syswow64\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[32]=C:\Windows\syswow64\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[33]=C:\Windows\syswow64\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[34]=C:\Windows\syswow64\normaliz.DLL
LoadedModule[35]=C:\Windows\syswow64\iertutil.dll
LoadedModule[36]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[37]=C:\Windows\syswow64\USERENV.dll
LoadedModule[38]=C:\Windows\syswow64\profapi.dll
LoadedModule[39]=C:\Program Files\FrameForge Previz Studio 3.6\hash.dll
LoadedModule[40]=C:\Windows\system32\wsock32.dll
LoadedModule[41]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[42]=C:\Windows\syswow64\NSI.dll
LoadedModule[43]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.23508_none_5c028c09a01213b0\gdiplus.dll
LoadedModule[44]=C:\Program Files\FrameForge Previz Studio 3.6\dsq32.dll
LoadedModule[45]=C:\Windows\system32\winspool.drv
LoadedModule[46]=C:\Windows\syswow64\imm32.dll
LoadedModule[47]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[48]=C:\Windows\system32\mpr.dll
LoadedModule[49]=C:\Program Files\FrameForge Previz Studio 3.6\SBEngineV4.dll
LoadedModule[50]=C:\Windows\system32\OPENGL32.dll
LoadedModule[51]=C:\Windows\system32\GLU32.dll
LoadedModule[52]=C:\Windows\system32\DDRAW.dll
LoadedModule[53]=C:\Windows\system32\DCIMAN32.dll
LoadedModule[54]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[55]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[56]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[57]=C:\Windows\system32\dwmapi.dll
LoadedModule[58]=C:\Program Files\FrameForge Previz Studio 3.6\Quesa.dll
LoadedModule[59]=C:\Program Files\FrameForge Previz Studio 3.6\Cal3D.dll
LoadedModule[60]=C:\Program Files\FrameForge Previz Studio 3.6\ColDet.dll
LoadedModule[61]=C:\Windows\system32\shfolder.DLL
LoadedModule[62]=C:\Windows\system32\mswsock.dll
LoadedModule[63]=C:\Windows\system32\UxTheme.dll
LoadedModule[64]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[65]=C:\Windows\system32\windowscodecs.dll
LoadedModule[66]=C:\Windows\syswow64\URLMON.DLL
LoadedModule[67]=C:\Windows\syswow64\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[68]=C:\Windows\system32\propsys.dll
LoadedModule[69]=C:\Windows\system32\ntmarta.dll
LoadedModule[70]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[71]=C:\PROGRA~3\COMMON~1\UACACC~1.DLL
LoadedModule[72]=C:\Windows\system32\SXS.DLL
LoadedModule[73]=C:\Windows\syswow64\WINTRUST.DLL
LoadedModule[74]=C:\Windows\syswow64\imagehlp.dll
LoadedModule[75]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[76]=C:\Windows\system32\rsaenh.dll
LoadedModule[77]=C:\Windows\system32\ncrypt.dll
LoadedModule[78]=C:\Windows\system32\bcrypt.dll
LoadedModule[79]=C:\Windows\SysWOW64\bcryptprimitives.dll
LoadedModule[80]=C:\Windows\system32\nvoglv32.DLL
LoadedModule[81]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[82]=C:\Windows\system32\WINSTA.dll
LoadedModule[83]=C:\Program Files\FrameForge Previz Studio 3.6\VRML-Reader.xq3
LoadedModule[84]=C:\Windows\system32\DINPUT.DLL
LoadedModule[85]=C:\Windows\system32\HID.DLL
LoadedModule[86]=C:\Windows\system32\Secur32.dll
LoadedModule[87]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
LoadedModule[88]=C:\Windows\System32\wship6.dll
LoadedModule[89]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[90]=C:\Windows\system32\WINNSI.DLL
LoadedModule[91]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
LoadedModule[92]=C:\Windows\system32\DNSAPI.dll
LoadedModule[93]=C:\Windows\System32\netprofm.dll
LoadedModule[94]=C:\Windows\System32\nlaapi.dll
LoadedModule[95]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[96]=C:\Windows\System32\wshtcpip.dll
LoadedModule[97]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[98]=C:\Windows\system32\rasadhlp.dll
LoadedModule[99]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[100]=C:\Windows\System32\npmproxy.dll
LoadedModule[101]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[102]=C:\Windows\system32\DUser.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=50/nBucketTable=5/nResponse=1/n
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=FrameForge Previz Studio 3.6
AppPath=C:\Program Files\FrameForge Previz Studio 3.6\FrameForge Previz Studio 3.6.exe
ReportDescription=A problem caused this program to stop interacting with Windows.

[jamesw]

Can you give me a specific example of a SketchUp file that causes a crash when or after you import, so I can try it here? You can send me a file, or a download link, at <!-- e --><a href="mailto:jamesw@frameforge3d.com">jamesw@frameforge3d.com</a><!-- e --> .

[vanilla]

Thank you! Here is a link to one of the cars

<!-- m --><a class="postlink" href="https://3dwarehouse.sketchup.com/model.html?id=6291f064e64c6eb9d18a5bd35f0d115b">https://3dwarehouse.sketchup.com/model. ... d35f0d115b</a><!-- m -->

I open it in sketchup and save is as a sketchup 7 model.

I seem to be having trouble uploading here! It's been one of those days....

[jamesw]

Thank you! Here is a link to one of the cars

<!-- m --><a class="postlink" href="https://3dwarehouse.sketchup.com/model.html?id=6291f064e64c6eb9d18a5bd35f0d115b">https://3dwarehouse.sketchup.com/model. ... d35f0d115b</a><!-- m -->

I open it in sketchup and save is as a sketchup 7 model.

Is that conversion step necessary? The SketchUp Warehouse has an option of downloading it as a sketchup 6 model. Which version did you download and convert?

I imported the sketchup 6 model into FrameForge, and it seems to work OK. It came in too big by a factor of 3 or so, but of course it can be scaled down.

I seem to be having trouble uploading here! It's been one of those days....

The forum software only allows posting of files with certain extensions.

[vanilla]

Thanks for the speedy reply!

I have put version 3.6 on my laptop and all the sketchup objects work fine there.

So I disabled hardware acceleration on my PC and all the sketchup files worked fine!!!!

Switch back to hardware acceleration and any sketchup object causes a crash. Not sure if any other circumstances cause a crash but so far it's only manipulating sketchup objects, and only with hardware acceleration enabled.

Does that indicate a dodgy video card? When i try to update the driver it says the latest driver is installed. Maybe i need to change settings somewhere. Any ideas?

[vanilla]

Happiness - I have found another video card - GeForce 210 with 1gb memory - to replace my NVidia 210 with 512mb and bingo!! Every thing works perfectly!

Lesson learnt - should have tried that first.

If anybody wants an NVidia 210 that doesn't like imported Sketchup objects - it will be on ebay in a minute...

Bx

[jamesw]

I'm glad to hear that you got things working.

For the record, there is nothing fundamentally special about objects imported from SketchUp, except that they often have a higher polygon count than our standard FrameForge objects typically do. That puts more stress on the video card.