need to re download my packs

[Melius]

how can I please re download my packs?

[jamesw]

You'll need to contact our sales department by phone or e-mail (877.322.7733, <!-- e --><a href="mailtoales@frameforge.com">sales@frameforge.com</a><!-- e -->). I'm not sure exactly what information they need in order to verify that you bought the packs. They've gone home for the day, but I'm sure they will be happy to help you tomorrow.